Orders, Shipping and Returns
Please allow 48 hours for your order to be processed prior to shipping. Please note our offices are closed Saturday, Sunday and Statutory Holidays. Orders received on Friday will be processed the following Monday.
If your order is returned to us as undeliverable due to address discrepancies between the physical address and the address provided, or if the address is reported by our carrier as unknown, a secondary shipping fee will be required to process and ship your order back out to you.
Shipping and Delivery
Receive FREE standard shipping in Canada with orders of $50.00 CDN or more! A flat fee of $6.95 will be applied to all orders below $50.00 for standard shipping. For express shipping a $12.00 flat fee will be added. The shipping time will vary based on where your little luxuries are going and what service is selected. Please see below for estimated ship times.
Canada Post Regular - approximately 2 to 8 business days after your order is processed
Canada Post Express Post - approximately 2 to 5 business days after your order is processed.
For our neighbours to the south (USA) we're happy to offer free shipping for orders over $50.00! Orders under $50.00 will have an $5.95 flat fee applied for shipping. Generally orders shipping to the US should take approximately 5 to 10 business days for delivery once processed and shipped from our offices. If at any time you have any questions please feel free to give us a call at 1 844 343 6880 or email at firstname.lastname@example.org.
Please note we ship our products from Vancouver, Canada and that orders going to the US may be subject to import taxes, customs duties and fees levied by US Customs. When ordering from truefictioncosmetics.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. True Fiction Cosmetics does not collect duties and taxes. Please note that customs policies vary widely from country to country, so please contact your local customs office for more information.
We're sorry loves, but at this time we only ship within Canada and the US. Be sure to follow us on our social channels to stay up-to-date when we open international shipping.
Shipping Our Five-Free & Fabulous Nail Lacquers
Please note due to transport regulations, all our Five-Free and Fabulous Nail Lacquers ship via ground transport only. Please make note of this when you are selecting your shipping option at checkout.
We accept PayPal, PayPal Express, American Express, MasterCard and Visa.
Truefictioncosmetics.com charges and process transactions in US Dollars.
Please note, although email has its perks, it is not a secure method of transmitting credit card information, so PLEASE DO NOT send us any credit card information via an email.
Maximum Purchase Policy
True Fiction Cosmetic products and services available on our website, including any samples, are for personal use only. As such, we reserve the right to limit per item order quantities to 2 per product.