Privacy Policy

Effective Date: February 1, 2025

Introduction

At Nesam Sales Ltd. DBA truefictioncosmetics.com] ("we", "our", "us"), your privacy is important to us.
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.truefictioncosmetics.com ("Site").

By using our Site, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal information we collect includes (but is not limited to):

  • Name

  • Billing and shipping address

  • Payment details (e.g., credit card information, PayPal)

  • Email address

  • Phone number

  • IP address

  • Device type, browser information, and browsing behavior

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you (including order updates and promotional offers, if you opt in)

  • Screen orders for fraud or potential risk

  • Improve and optimize our Site and services

  • Personalize your shopping experience

Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

We share your information with trusted service providers only when necessary, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and logistics companies

  • Email marketing platforms (if you opt-in to receive updates)

We may also disclose information to comply with legal obligations, enforce our policies, or protect our rights.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your login information

  • Keep track of items in your shopping cart

  • Analyze website traffic and performance

You can control cookies through your browser settings. Disabling cookies may impact your ability to use certain features of our Site.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access, correct, or delete your personal information

  • The right to withdraw consent for marketing communications

  • The right to object to certain data uses

To exercise any of these rights, please contact us at [insert customer service email].

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Security

We implement reasonable security measures to protect your personal information.
However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us:

Email: customercare@truefictioncosmetics.com
Phone: 604 415 0711
Mail: 7940 Winston Street, Burnaby, BC  V5A 2H5