Privacy Policy

Privacy Policy

Effective Date: February 1, 2025

Overview

At Nesam Sales Ltd., operating as True Fiction Cosmetics, your privacy matters. This policy explains what personal information we collect, how we use it, and how we protect it when you visit or make a purchase from truefictioncosmetics.com.

By using this site, you agree to the terms of this policy.

What We Collect

When you visit our site or place an order, we collect information necessary to process your purchase and improve your experience. This includes:

Name, billing and shipping address, payment details, email address, and phone number. We also collect device and browsing data — IP address, device type, browser information, and how you interact with the site. If you contact us for support, we may collect additional information relevant to your request.

How We Use Your Information

We use your information to process and fulfill orders, send order updates and tracking information, screen for fraud or security risks, improve and optimize our site, and personalize your shopping experience. If you've opted in, we may also send promotional communications. You can opt out at any time.

Who We Share It With

We do not sell or rent your personal information. We share it only with trusted service providers where necessary to operate our business — payment processors such as Shopify Payments and PayPal, shipping and logistics partners, and email marketing platforms for customers who have opted in to communications.

We may also disclose information when required by law or to protect our rights and the security of our customers.

Cookies and Tracking

Our site uses cookies and similar technologies to support your browsing experience — keeping items in your cart, analyzing site traffic, and remembering your preferences. You can manage cookie settings through your browser at any time. Disabling cookies may affect some site functionality.

Your Rights

Under Canadian privacy law, you have the right to access, correct, or request deletion of your personal information. You may also withdraw consent for marketing communications or object to certain uses of your data at any time.

To exercise any of these rights, contact us at customercare@truefictioncosmetics.com.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Security

We take reasonable measures to protect your personal information. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security — but we take it seriously.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it from time to time. Continued use of the site after any update constitutes acceptance of the revised policy.

Contact

customercare@truefictioncosmetics.com 604 415 0711 7940 Winston Street, Burnaby, BC V5A 2H5